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Saved by the Bellman!

Fairmont Royal York

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On the Victoria Day weekend 2017, my company, Listen UP! Canada held our annual summer party and convention at your wonderful hotel. It was amazing! A luxury suite, king size bed huge high definition television, lovely amenities, I was in heaven!

We arrived late on Thursday night, and were in conferences and meeting all day Friday from 9:00 am until about 4:30 pm, so needless to say, I was bushed! Just wanted to go to my room to rest before our evening party, however I couldn't find my room! Turns out, the 4th floor is divided into two, and I was using the wrong elevator! I was very tired, needed a drink of water badly, and I was getting very angry and frustrated, and after going up and down and walking around the wrong 4th floor for 15 minutes I went back to the Lobby to find out how to get out of the twilight zone.

I approached the front desk where there was a very nice young gentleman, and I angrily expressed my problem that I couldn't find my room, and my distress. Danny the bellman apologized for the confusion, and immediately took me to the correct elevator, walked me to my room, and asked me if he could send up a refreshment for me, no charge to apologize for my inconvenience. He send me up a lovely pot of tea and hot toast with jam and butter, which needless to say was really appreciated under the circumstances. I know you probably think this was nothing, but when you travelled 5 hours outside the city of Toronto, you're in strange surroundings, and you are lost, it is not a very pleasant experience, but the staff at your hotel are very professional and accommodating. His compassion and understanding of my situation was very much appreciated!

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