"Fluffy Bear"
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A young guest lost his stuffed animal buddy named, "Fluffy Bear" and our Housekeeping team was called to assist. After finding the bear, we called the young guest's parents to advise them that fluffy bear was found, but would like to wash him if possible. We gave the bear a "bath" and returned him to the guest. Accompanying Fluffy Bear was a stuffed lion and a note that read, "I am sorry I was not with you last night. I went on an adventure with my new friend, Roy. I hope we can make him part of our family? Your friend, Fluffy bear." Also included were a few photos of their "adventures" around the hotel.
It's the little things we can do for each other that make the biggest differences. We are all about turning moment into memories at The Fairmont Royal York.