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Exceptional customer service

Fairmont Dubai

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I have been traveling and staying in Dubai for over a decade. During this time I've stayed in many of the well known hotels there. My first stay at the Fairmont was a couple of weeks ago.

Had a couple of minor complaints that I raised with the staff. The response was by far the swiftest I have ever come across.
The issues were resolved in the blink of an eye and for once I can honestly say, the staff went over and beyond what I would normally have expected. The customer relations representative was extremely helpful and made the rest of my stay thoroughly enjoyable.

In short, a beautiful hotel, amazing staff, and if you do for some reason come across an issue, just let the hotel know. And I'm sure, if my experience is anything to go by, they will bend over backwards to make sure you have nothing to complain about.
I'm hoping to make it the only place I stay when in dubai.


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