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A Golden night at the airport in Vancouver...

Fairmont Hotel Vancouver

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Everything about the stay in a Gold room was perfect thank you.

I can't think of any detail that was not attended to! My wife also was especially pleased. I was particularly impressed with the standard of evening snacks and then what is really a full breakfast. Every single interaction from start to check out was professional and friendly.

This includes the first "moment of truth" when we were greeted at the bottom of the stairs, to a chance interaction with housekeeping. I have some background in customer service and was really impressed with how you have managed to pull this off with such consistency.

Thank you all for a great example of team play!

Dr. David Cawood.


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